- Open Access
Pathways to psychiatric care in urban north China: a general hospital based study
- Weijun Zhang†1,
- Xuemei Li†2,
- Yan Lin1,
- Xiulan Zhang1,
- Zhiyong Qu1,
- Xiaohua Wang1,
- Huiwen Xu1,
- Alvina Jiao3,
- Mengqi Guo1,
- Yurong Zhang1,
- Yafang Li1 and
- Donghua Tian1Email author
© Zhang et al.; licensee BioMed Central Ltd. 2013
- Received: 27 July 2013
- Accepted: 2 September 2013
- Published: 10 September 2013
Pathway studies highlight the help-seeking behaviors of patients with physical and mental illnesses. A number of studies in this field have been completed in various parts of the world. The purpose of this study is to explore the characteristics of the help-seeking pathways of patients with mental illness from urban north China at Mental Health Professional (MHP).
The pathway diagrams, which accounted for more than five percent of patients, were documented for 441 subjects using the translated version of the World Health Organization (WHO) pathway encounter form. The patterns and durations of care-seeking were analyzed in different diagnostic groups. The χ2-test and the Mann-Whitney U test were employed, as needed.
Respondents visited the MHP through a variety of pathways. Approximately three-quarters of the patients took an indirect pathway (74.8% vs 25.2%, χ2 = 108.8, p < 0.0001), and on average, each patient consulted 3.4 caregivers. The vast majority of patients first visited local tertiary general hospitals (56.4% vs 4.1%, χ2 = 138.3, p < 0.0001) or local secondary general hospitals (24.8% vs 4.1%, χ2 = 40.96, p < 0.0001). However, only 9.6% of patients were diagnosed with mental disorders for the patients who first visited non-psychiatric hospitals. Of the patients who first contacted with psychiatry hospital, 55.6% received a professional diagnosis and finally reached the MHP because of the poor treatment or high-cost medical care.
The majority of patients seek other pathways than to go to MHP directly and this may be due to stigma, and/or lack of knowledge. The study gives emphasis on the importance of improving skills and knowledge that will facilitate the recognition of psychiatric disorders in the community health centers, the general hospitals system and by private practitioners. The pathway described by this study may be helpful while preparing mental health programs in the future.
- Help-seeking pathways
- Psychiatric care
- Patients with mental illness
- Mental health professional
- Urban north China
An understanding of the help-seeking behaviors of patients with mental illness is crucial to the effective planning of psychiatric services across the country . An exact knowledge about the help-seeking pathways of patients is pivotal in providing early interventions and thereby in supplying specialized and focused health care . The pathways toward mental illness care are diverse and dependent on socio-cultural and economic factors, including the conventions governing referral, the availability/accessibility of mental health services, and the relationship between mental health services and the rest of the disciplines [3, 4]. Currently, China is undergoing a rapid economic and social transformation accompanied by dynamic changes in all aspects of lifestyle, including mental health services . Mental health has gradually become a population-wide health problem. A recent study estimated that roughly 173 million Chinese, or nearly one in five adults, suffer from a mental disorder as defined by the Diagnostic and Statistical Manual (DSM)-IV . Most of these patients do not seek professional help and are left to their own devices . Apart from the increasing mental health burden, China, like many developing countries, is facing a severe shortage of skilled mental health professionals and bed provisions . Before 2011, there were 20,914 licensed psychiatrists and assistant psychiatric practitioners (1.55/100,000 population) and 38,907 licensed psychiatric nurses (2.89/100,000 population) , far below the global average of 4.15 psychiatrists and 12.97 psychiatric nurses per 100,000 population [10, 11], and also farther below the Africa average of 10.5 psychiatrists and 34.5 psychiatric nurses and the South East Asia average of 4.54 psychiatrists and 9.3 psychiatric nurses, per 100,000 population . Only 1% of the one million total medical graduates in China took up a career as a psychiatrist . Of 690 psychiatric hospitals, most (57.1%) still concentrated in metropolitan and urban areas . Among them, 475 (68.8%) had 100 or more beds and 114 (16.5%) had 500 or more beds. The total number of psychiatric beds was 225,641, i.e., 1.58/10,000 population ; this is also significantly lower than the global average of 4.36/10,000 population of psychiatric beds . In addition to the shortage of beds and skilled mental health professionals, there is a concern about the variable standard of care provided. At present, there is no accreditation mechanism in place to assess the level of competence of psychiatrists in China, leading to wide variation in the quality of care delivered by psychiatrist and mental health professionals in different areas [8, 13]. To remedy this issue the Ministry of Health, now re-named the National Health and Family Planning Commission of the People’s Republic of China, has started to develop a three-year clinical training program for specialist psychiatrists . A promising development was the initiation of a national community-based service delivery model in psychiatry (the 686 project) in 2004 . This project integrated the resources of psychiatric hospitals and existing community health systems, with the aim of training a core group of mental health professionals in case management and the use of individual service plans to enable them to deliver training programs and establish community-based services [14, 15]. However, the project is primarily for those with severe mental illness, rather than the patients at the hospital outpatient department. Unlike other countries there is no discrimination against coverage for mental health services. China does not have a national health insurance system in which mental health services are available to all , the coverage of insurance is limited for inpatient services, but it is no more limited for mental health services than for other types of services, many types of mental disorders are not covered by these insurance programs in many areas, although the current insurance system covers the vast majority of the population in China. Some patients with severe mental disorders remain untreated, especially in economically underdeveloped areas, possibly due to the economic reasons . National programs in China are under enormous pressure to provide mental health services necessary to a large population , and the development of a successful service is also a challenge for concerned authorities.
Epidemiological studies in China have reported that among individuals with a diagnosable mental illness, 24% were moderately or severely disabled by their illness, 8% had sought professional help, and 5% had seen a mental health professional . Among those patients who had received professional help, 41% had only been treated by non-mental health professionals, mainly physicians who practice Western medicine or traditional Chinese medicine ; this also indicated the necessity to explore the characteristics of help-seeking pathways of patients with mental illness to improve the mental health services system in China.
Pathway studies highlight the help-seeking behaviors of patients with physical and mental illnesses. A number of studies in this field have been completed in various parts of the world [17–20], and also including Japan, Bangladesh, and India. However, there have been few reports from China. Therefore, this study was planned to investigate the characteristics of help-seeking pathways adopted by patients with mental illness from urban regions, as well as to analyze the durations and previous diagnoses. The study examined biomedical care providers grouped into five major categories according to the present health system in urban China, including Secondary General Hospital (SGHs), Tertiary General Hospitals (TGHs), the hospitals of Traditional Chinese Medicine (TCM), psychiatric hospitals, Community Health Centers (CHCs), and the direct pathways to MHP.
In China, the urban essential health care system is organized into three tiers: community health service stations, community health centers (CHCs), which provide preventive services, medical treatment and health care, and district hospitals (equal to secondary general hospitals), which constitute the final tier of three-tiered system and provide professional care for serious cases. To ensure a higher quality of medical care, the government has also established many large and comprehensive hospitals (tertiary general hospitals) in different regions . In addition, there are many other types of health care, including the hospitals of traditional Chinese medicine (TCM), psychiatric hospitals and private clinics. Meanwhile, an integrated mental health system, a three-tier model centered on provincial capitals and major cities, has been gradually developed throughout China since the early 1990s . Although this three-tier system only exist in a few big cities, most cities in China do not yet have any community mental health workers of any kind. Mental health institutes in the provinces or major cities constitute the top tier of the system and are responsible for enacting management guidelines and providing guidance and support to all mental health services in the area. The middle tier (town or district level) comprises mental health institutes in medium-size cities (population of several millions) or psychiatric hospital in towns and rural areas. The bottom tier based in the community offices and village employs mental health field with responsibilities similar to community psychiatric nurses (albeit without formal qualifications) in the West . Mental health worker provide regular support and contact with patients and their caregiver, and deliver some forms of rehabilitation . Over time, the Chinese government has successfully implemented this three-tier mental health system in most cities in China . Such a structure is crucial in the delivery of interventions to the local population. However, one major obstacle in the delivery of mental health services is the fee-for-service system used by most hospitals since the introduction of an open market economy. The overwhelming majority of hospitals have become financially self-sufficient and have adopted a marketing strategy of prioritizing services for people with secure medical insurance or stable employment . As most patients with severe mental illness are likely to be unemployed and financially depend on their family, many hospitals are reluctant to provide mental health services with a limited return on investment . As a result, the mental health care system in China lacks equality of access , it is accessible only to the insured and/or wealthy urban populations . Although the central government has increased funding for some mental health care initiatives, this gesture remains a far cry from the long-term commitment necessary to ensure adequate treatment for persons with mental illness.
In Beijing, there are 19 psychiatric hospitals with 5,443 psychiatric beds (5 provincial hospitals, 11 prefectural hospitals, and 3 county hospitals), and 6 psychiatric outpatient departments with 913 psychiatric beds in general hospitals . This hospital-based study was performed from October 2010 to September 2011 in the outpatient department of neurology at the PLA general hospital, which is one of the best medical centers in China and integrates medical care, health care, education and research across all disciplines with an excellent medical care environment. In addition to providing healthcare services to the troops stationed in Beijing, PLA general hospital is also open to civilian patients from all over the country. It also has a reputed mental health service, with 11 psychiatrists and 55 physicians with psychiatric qualifications, and the outpatient number is approximately 100 per day. Hence, it was regarded as the MHP in this study. The pathways to care were defined as the path a psychiatric patient travels during his referral process to a MHP. Accounting for feasibility issues in the participating mental health care system and using previous experience with the pathways method, which included 50 subjects per center, a sample size of 441 was considered sufficient for a meaningful analysis [1, 3, 19]. Using the convenience sampling method, all of those who were newly referred to MHP and agreed to participate in this research were interviewed until the target 441 participants were recruited. Newly referred patients were defined as general population with mental disorders who first visited the PLA general hospital and had not sought care from mental health services during the previous year. In addition, the patients who were transferred from other departments within PLA general hospital were excluded from the sample, as the purpose of this study is to investigate the referral system among the different institutions of the three-tier health system in China. The research protocol was approved by the institutional review board of Beijing Normal University (BNU) and the research oversight committee of PLA general hospital. For subjects who were unable to answer the questions due to a diagnosis of severe mental illness, family members or relatives who had accompanied them to hospital were interviewed; for respondents under 18 years old, their parents were interviewed. The informed written consent of the participants was obtained prior to each interview.
This study adopted the methodology of the WHO pathway study  and the multi-center pathway study conducted in Eastern Europe . Each participant was interviewed using a semi-structured questionnaire that was prepared based on the encounter form developed in the WHO collaborative study. Specifically, we translated and retranslated the encounter form to and from Chinese (Mandarin). We then compared the original and retranslated English versions, consulting with linguistics experts as well as qualified persons working in the mental health field to revise the Mandarin translation as necessary. Finally, the questionnaire was used to gather information on the socio-demographic characteristics of the participants and their sources of care before reaching the MHP.
For further treatment, the confirmed diagnoses were independently made by at least three psychiatrists according to the latest version of the Chinese Classification of Mental Disorders (CCMD-3), which was published by the Chinese Psychiatric Association in 2001. Its descriptive definitions and diagnostic criteria were based on the clinical descriptions and diagnostic guidelines of the WHO International Classification of Disease (ICD-10) and the Diagnostic and Statistical Manual of Mental Disorders (DSM-IV), respectively . Six psychiatrists in charge administered the questionnaire and the interview, which took 10-15 minutes per patient. All of the psychiatrists were trained for 36 hours by the leader of research group, and an instruction and coding manual was supplied to each psychiatrist who took part in this study.
Analysis of data
The routes taken by the participants were compiled into a pathway diagram that was marked with proportions. The time intervals between the onset of the problem, the first time seeking care and arrival at the MHP were analyzed among diagnostic groups. Categorical data were analyzed using the χ2-test. Continuous variables (such as the duration of the problem) were highly skewed; therefore, average values are presented as medians, and the Mann-Whitney U test was employed as needed.
Number of subjects
Age (average) (SD)
Marital status (Percent)
Professional and Technical personnel
Self-employed workers or merchants
Individual industrialist and businessman
Educational level (Percent)
Junior middle school and blew
Technical (secondary) school/High school
Graduate and above
Presenting features and diagnoses in MHP
Previous history and current diagnosis
CCMD-3 diagnostic group
Previous psychiatric history
Somatoform disorders (F45)
Anxietyb (F41+ F41.1)
Organic mental disordersc (F00 + F01)
Bipolar disorders (F31)
Hysterical psychological disorders (F44.8)
Status of depression and anxietyd
The distribution of each diagnostic feature between males and females
CCMD-3 diagnostic group
Anxiety (F41+ F41.1)
Somatoform disorders (F45)
Organic mental disorders (F00 + F01)
Bipolar disorders (F31)
Status of depression and anxiety
Hysterical psychological disordersa (F44.8)
Pathways to care
Social network for patients
On the whole, symptoms of onset were first noticed by the individuals themselves (95.7%). Furthermore, most participants (58.2%) sought consultations from local hospitals; 8.7% took some medication without consulting any doctors; 28.1% did not seek any form of help; and only a small percentage (approximately 2.8%) called the “120” emergency hotline to seek medical help as their symptoms appeared. The suggestion to first seek care most often came from the individuals themselves (80.0%), followed by family members (18.6%), relatives/friends (0.9%) and colleagues (0.2%). The vast majority (93.6%) of patients and their family members had poor knowledge of mental illness, which may be one of the reasons that patients with mental illness often diverge from multifarious care facilities. In addition, most of the patients (64.6%) went to their first caregivers alone, while a minority were accompanied by their spouse (17.2%), relatives (12.5%) or parents (5.4%).
Durations, diagnoses and steps in the pathway
The median delays from onset to MHP among the different pathways
No of patients
Organic mental disorders
Hysterical psychological disorders
Status of depression or anxiety
Durations according to the main features at initial care and MHP
Main diseases/features diagnosed by PLGA
First care (no. of patients)
Delays and steps
MHP n (%)
TGH n (%)
SGH n (%)
CHC n (%)
TCM n (%)
Community doctor n (%)
Private clinics n (%)
Psychiatric hospital n (%)
Onset to first carer (weeks) median (mean)
First care to MHP (weeks) median (mean)
Steps needed mean (SD)
Organic mental disorders
Hysterical psychological disorders
The status of depression or anxiety
This is likely the first pathway to mental health professional followed by patients in Northern urban China. The study was conducted with minimal resources, and relied entirely on voluntary contributions.
All the participants came from north urban China, which might be over-represented as a region in this sample, possibly due to location of the study center in the metropolis of Beijing. In a previous study , alcohol abuse, generalized anxiety, alcohol dependence, major depressive disorders and schizophrenia had a prevalence greater than 0.5%; however, no subjects were diagnosed with alcohol abuse or dependence in this study. This result is most likely connected with the objective and methods of the current study, which reflected a general-hospital-based study rather than an epidemiological survey.
The patients tended to consult different types of care for their physical or mental illnesses, including tertiary general hospitals, secondary general hospitals, psychiatric hospitals, the hospitals of traditional Chinese medicine, community health centers, and direct pathways, these results were similar to those from our investigation in rural region . Moreover, an overwhelming majority (94.5%) of patients selected non-psychiatric resources as their care givers, and most of these patients first visited tertiary general hospitals (56.4%, Figure 2) or secondary general hospitals (24.8%, Figure 3). These results differ from our study of rural regions, in which more patients first had contact with secondary general hospitals (35.5%) than with tertiary general hospitals (32%) . The complex forms of the help-seeking pathways may be related to the structure of the health care system in China, in addition to the awareness of mental disorders, the development of psychiatry, and the stigma of mental illness.
Recognition of mental disorders is poor among the general public; the overwhelming majority (93.6%) of patients and caregivers in this study had poor knowledge about mental illness. Some beliefs contend that mental illness is a result of evil spirits invading one’s body  or serves as a form of punishment for the wrongdoing of an individual or his ancestor. Furthermore, the development of psychiatry has been interwoven with the Chinese emphasis on social order. Persons with mental illness have always been seen as a potential source of social instability because it was feared that they could behave in an out-of-control manner . These perspectives result in a strong stigma related to mental illness . This stigma is not only perceived to be associated with mental illness by the Chinese community workers , but also contribute to the severe lack of resources dedicated to mental health care . Currently, resources for mental health care are more limited than those for general medical care.
Goldberg and Huxley proposed five levels and four filters in the pathways to psychiatric care in communities . The five levels include the prevalence of psychiatric disorders in the community, the prevalence of mental illness in those who consult their General Physician (GP), the prevalence of mental disorders correctly identified by the GP, the prevalence of psychiatric morbidity referred to specialist mental health services, and the prevalence of patients with mental disorders admitted to hospitals. The first filter is the health-seeking behaviors of patients, the second is the ability of the GP to diagnose a mental disorder correctly, the third is the referral to specialized mental health services, and the fourth is the decision by the specialized mental health services to admit the patient to the hospital . In China, the first filter should represent illness behaviors, awareness of symptoms and self-referrals. However, the second and third filters may be more important because of the variable ability of primary health care physicians to diagnose and refer patients. These factors are gaining importance alongside the increasing availability of primary health care services in China. In order to establish community-based services, the 686 project, which integrated the resources of psychiatric hospitals and existing community health systems, was launched in 2004 [14, 15], such program are now being piloted in many major cities. In addition, there is interest in developing a national accreditation system for specialist psychiatrist in China, which is similar to those currently implemented in Western countries .
Social network involvement
The suggestion to seek initial help came mostly from the individuals themselves (80%) or from immediate family members (18.5%), but infrequently from relatives, friends or colleagues (1.3%). These results affirmed that the Chinese family is the base of all social support networks. It is estimated that 90% of Chinese patients with severe psychotic disorders are receiving care from family members due to a lack of residential services in the community . In addition, patients in China with mental illness generally face the socially awkward situation of the absence of a social network and social support in China. Previous research has shown that individuals with severe mental illness have smaller social networks than general population [36, 37]. Only families and close family friends were involved in the early stages of help-seeking amongst Chinese Canadians suffering from mental illness . Another previous study has shown that patients’ social networks and social support may impact their utilization of psychiatric services . The potential positive role of families should be fully realized as the mental health program is further designed in the future.
Duration and previous diagnosis and treatment
The median duration of time from the initial care to the MHP was longer than that from the onset to the initial care in all groups but the insomnia group. These results showed that primary care, even at the local general hospital, did not act as gatekeeper or a referral proponent to psychiatric services, and there is no effective referral system in China, unlike that in Western Europe , Eastern Europe  and Africa [39, 40]. In Asia, an effective referral system has been established successfully in Japan and Bangladesh [1, 41]. In China, however, patients who went to non-psychiatric hospitals did not receive accurate diagnoses, professional treatment or timely referrals. For patients who first contacted with non-psychiatric hospital, only 9.6% were diagnosed with mental disorders in their first caregiver, and only 12.2% of them were diagnosed with mental disorders before they reached the MHP. China is facing a severe shortage of skilled mental health professionals, and the mental health system suffers from a severe lack of resources and low quality of care in China. Doctors working in community primary care or clinics have little or no education on the detection, diagnosis and management of mental disorders . There are no departments of psychiatry in many general hospitals, and many doctors have only poor knowledge regarding mental illness. In addition, few graduates (bachelor’s degree or above) in clinical medicine received curricular education about mental health in medical school, which further contributes to the low awareness rate of mental illness. Another survey reported that most mental health practitioners had degree majors related to psychology, medicine, or education, although a substantial number had training in majors less directly related to mental health. Less than half of the sample was certificated, and nearly 40% was not currently affiliated with a professional association .
We have also taken note that even those patients who visited psychiatric hospitals and were diagnosed correctly during their help-seeking process finally reached the MHP because of poor treatment or high-cost medical care. This finding indicates that the shortages in treatment resources, poor quality of service, and high medical costs are still points of concern for the future. Some patients with severe mental disorders remain untreated, because insurance programs in many areas do not cover psychosis. Patients with mental disorders also expected their counselors to be highly knowledgeable, skillful, affable, experienced, talkative, and ethical [5, 43], but these expectations frequently were not met. The pathways study has posed many problems, but if further progress is to be made, there must be a shift toward a more evidence-based culture and a reduction of the stigma associated with mental illness.
Over the past decade, the Chinese government has issued a series of statements emphasizing the importance of mental health , and high-quality studies are increasingly being funded by the government. However, transforming research results into the real-world clinical practices is a formidable problem for a country with a population of over 1.3 billion people. The 686 project, which integrated the resources of psychiatric hospitals and existing community health systems, is a national community-based service delivery model in psychiatry from 2004 . Its purpose is to train a core group of mental health professionals in case management and the use of individual service plans, to enable them to deliver training programs and to establish community-based services [14, 15]. However, it is primarily for the patients with severe mental disorders, rather than those at the hospital outpatient department, so ensuring uniformity in standards of care and types of mental health services available across the country is a further challenge the government must deal with. In addition, one of the major goals of China’s new mental health law, which was adopted by the Standing Committee of the National People’s Congress on October 26, 2012, and took effect on May 1, 2013 , is to expand access to mental health services by shifting the focus of services from specialized psychiatric hospitals in urban centers to general hospitals and community health clinics in both urban and rural communities [45, 46]. Many difficulties that block the achievement of this goal, including insufficient health providers in rural areas, limited training of community-based medical personnel, resistance of specialists who are unwilling to move services from hospitals to community settings, urban patients’ preference for treatment at hospital outpatient departments, insufficient necessary drugs at local clinics, poor coordination between inpatient and outpatient services, and the highly mobile population, will continue to exist in future . The Chinese government is acutely aware of these issues and trying to solve them, including testing alternative mechanism  and refining the good experience and deficiency from previous pilot models (e.g. “686” model).
This is the first pathway study in urban China. We discovered that patients first seek help from various sources prior to reaching a MHP due to lack of awareness of treatment services and fear of the stigma associated with mental disorders.
The study underlined the importance of improving skills and knowledge that will facilitate the recognition of psychiatric disorders in community health centers, the general hospital system, and by private practitioners. The pathway described here should be considered while preparing mental health programs in the future.
Our study has some limitations. First, this study was performed in the military general hospital, which is open to civilian patients from all over the country, the small sample size makes it difficult to evaluate the effect of variation in diagnostic categories and characteristics of participating facilities in China, although the patients in our study were defined as general population. Second, the convenience sampling was used in this study, so there is a potential selection bias on sampling patients. Third, information gathered in this study is based on the willingness of patients to acknowledge their previous sources of care. Thus, patients may have been reluctant to disclose contacts with cares, such as religious or traditional healers. Four, the reliability test on the accuracy of data by different psychiatrists, which was not performed, may affect the findings.
Despite these limitations, this study is noteworthy in that this is the first study on pathways to care for patients with mental health problems in Northern urban China, and this will shed light on the planning of psychiatric services in the region in the future. We hope that this study will generate hypotheses and studies focused on ways of improving the mental health care system in China.
We thank all the respondents in this study, which was supported by the National “985” Project Research Bases in Beijing Normal University, the Key Technologies of Rural Primary Healthcare (No 2012BAJ18B00) by the Ministry of Science and Technology of China, and the specialized project on scientific research within healthcare circle by National Health and Family Planning Commission of China (201002011).
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