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Table 2 Distribution of patient-reported satisfaction by helpfulness for each type of provider seen, regardless of other providers seen (n = 5,248)

From: Factors associated with satisfaction and perceived helpfulness of mental healthcare: a World Mental Health Surveys report

Type of provider

Satisfaction

Helpfulness

 

Correlation between

satisfaction and helpfulness

A lot

 

Some

 

A little

 

Not at all

%

(SE)

 

%

(SE)

 

%

(SE)

 

%

(SE)

r

I. General medical

              

 Doctor

Very satisfied

31.8

(1.1)

 

3.3

(0.5)

 

0.9

(0.2)

 

0.3

(0.1)

 

0.72

Satisfied

14.0

(0.8)

 

15.7

(1.0)

 

3.9

(0.5)

 

0.5

(0.1)

 

Neither satisfied or dissatisfied

1.1

(0.2)

 

6.2

(0.6)

 

6.6

(0.7)

 

2.7

(0.4)

 

Dissatisfied/Very dissatisfied

0.6

(0.3)

 

1.5

(0.3)

 

4.5

(0.5)

 

6.3

(0.7)

 

 Other health professional

Very satisfied

37.8

(4.1)

 

0.4

(0.4)

 

1.4

(0.1)

 

0.0

(0.0)

 

0.84

Satisfied

8.5

(1.9)

 

25.6

(3.8)

 

2.0

(0.1)

 

1.1

(0.1)

 

Neither satisfied or dissatisfied

0.0

(0.0)

 

4.7

(1.1)

 

7.2

(1.0)

 

3.3

(2.2)

 

Dissatisfied/Very dissatisfied

0.0

(0.0)

 

1.0

(0.1)

 

0.2

(0.0)

 

6.8

(0.7)

 

II. Specialty mental health

              

 Psychiatrist

Very satisfied

30.1

(1.6)

 

2.0

(0.6)

 

0.2

(0.1)

 

0.2

(0.2)

 

0.75

Satisfied

16.6

(1.4)

 

14.3

(1.1)

 

3.6

(0.7)

 

0.4

(0.2)

 

Neither satisfied or dissatisfied

1.8

(0.5)

 

6.6

(0.9)

 

7.1

(0.9)

 

3.1

(0.6)

 

Dissatisfied/Very dissatisfied

0.4

(0.2)

 

1.3

(0.5)

 

4.9

(0.8)

 

7.4

(1.1)

 

 Psychologist

Very satisfied

30.9

(1.5)

 

1.5

(0.5)

 

0.2

(0.1)

 

0.0

(0.0)

 

0.80

Satisfied

16.3

(1.3)

 

18.3

(1.4)

 

4.4

(0.4)

 

0.1

(0.1)

 

Neither satisfied or dissatisfied

0.5

(0.2)

 

6.5

(0.8)

 

6.2

(0.8)

 

3.5

(0.9)

 

Dissatisfied/Very dissatisfied

0.2

(0.1)

 

1.1

(0.3)

 

2.4

(0.7)

 

8.1

(0.9)

 

 Counsellor in a mental health specialized setting

Very satisfied

37.1

(2.5)

 

3.9

(0.7)

 

0.1

(0.1)

 

0.3

(0.3)

 

0.75

Satisfied

16.3

(2.2)

 

21.2

(1.9)

 

3.0

(0.8)

 

0.0

(0.0)

 

Neither satisfied or dissatisfied

0.0

(0.0)

 

4.8

(0.8)

 

4.7

(0.9)

 

1.4

(0.4)

 

Dissatisfied/Very dissatisfied

0.4

(0.3)

 

0.4

(0.3)

 

1.6

(0.6)

 

4.7

(1.0)

 

 Social worker in a mental health specialized setting

Very satisfied

31.0

(3.0)

 

4.7

(2.0)

 

3.8

(0.1)

 

0.0

(0.0)

 

0.78

Satisfied

12.3

(2.2)

 

21.4

(1.9)

 

4.7

(0.9)

 

0.7

(0.0)

 

Neither satisfied or dissatisfied

0.5

(0.4)

 

4.6

(0.8)

 

5.2

(0.9)

 

1.0

(1.0)

 

Dissatisfied/Very dissatisfied

0.6

(0.0)

 

0.0

(0.0)

 

2.0

(0.4)

 

7.5

(0.9)

 

 Other mental health professional

Very satisfied

37.0

(2.4)

 

1.5

(0.4)

 

1.2

(0.1)

 

0.0

(0.0)

 

0.78

Satisfied

9.9

(1.1)

 

18.5

(3.3)

 

2.3

(0.1)

 

0.5

(0.0)

 

Neither satisfied or dissatisfied

0.8

(0.1)

 

3.3

(0.5)

 

15.8

(2.8)

 

4.9

(1.1)

 

Dissatisfied/Very dissatisfied

0.0

(0.0)

 

0.0

(0.0)

 

1.9

(0.7)

 

2.3

(1.0)

 

III. Human services

              

 Social worker in a human services setting

Very satisfied

16.1

(0.2)

 

2.9

(1.2)

 

0.0

(0.0)

 

0.0

(0.0)

 

0.68

Satisfied

15.5

(0.0)

 

19.4

(0.1)

 

12.0

(1.3)

 

0.0

(0.0)

 

Neither satisfied or dissatisfied

0.0

(0.0)

 

7.0

(0.0)

 

2.6

(0.0)

 

13.1

(0.0)

 

Dissatisfied/Very dissatisfied

0.0

(0.0)

 

3.5

(0.0)

 

1.9

(0.0)

 

6.0

(0.0)

 

 Counsellor in a human services setting

Very satisfied

33.3

(2.2)

 

1.6

(0.0)

 

2.1

(0.0)

 

0.0

(0.0)

 

0.70

Satisfied

24.0

(2.6)

 

15.7

(1.8)

 

2.3

(0.1)

 

2.4

(0.8)

 

Neither satisfied or dissatisfied

0.0

(0.0)

 

5.8

(0.1)

 

1.1

(0.8)

 

3.9

(1.4)

 

Dissatisfied/Very dissatisfied

0.0

(0.0)

 

0.0

(0.0)

 

2.7

(0.1)

 

5.1

(1.7)

 

IV. Complementary and alternative medicine

              

 Spiritual advisor

Very satisfied

50.8

(2.1)

 

5.4

(1.8)

 

1.0

(0.4)

 

0.0

(0.0)

 

0.68

Satisfied

16.2

(1.9)

 

11.7

(1.2)

 

1.8

(0.4)

 

0.6

(0.4)

 

Neither satisfied or dissatisfied

0.7

(0.3)

 

4.1

(0.6)

 

4.0

(0.5)

 

0.5

(0.2)

 

Dissatisfied/Very dissatisfied

0.5

(0.0)

 

0.9

(0.4)

 

0.6

(0.1)

 

1.2

(0.3)

 

 Healer

Very satisfied

54.0

(1.7)

 

2.5

(0.5)

 

0.0

(0.0)

 

0.3

(0.0)

 

0.81

Satisfied

8.8

(0.7)

 

13.8

(1.9)

 

1.5

(0.5)

 

0.7

(0.0)

 

Neither satisfied or dissatisfied

0.7

(0.0)

 

3.4

(0.1)

 

7.6

(0.4)

 

2.2

(0.4)

 

Dissatisfied/Very dissatisfied

0.0

(0.0)

 

0.5

(0.0)

 

0.5

(0.0)

 

3.5

(0.8)

 
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International Journal of Mental Health Systems

ISSN: 1752-4458