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Table 1 Qualitative analysis. codebook of nodes’ topics and subtopics

From: Experiences, opinions and current policies on users’ choice and change of the allocated primary mental health professional: a survey among directors of community mental health centers in the Emilia-Romagna region, Italy

Topics and subtopics

No of segments coded

(1) Initial PMHP allocation

70

 Criteria

49

  First contact with the same PMHP

2

  Previous therapeutic relationship with the same PMHP

1

  Random allocation (“fixed-rota”)

19

  Specific PMHP expertise/interest in the user’s disorder

11

  Geographical

11

  Requested by GP

2

  Workload balance between PMHPs

3

 Policies

21

  Available

14

  Not available

7

(2) PMHP change

194

 Management

55

  Acceptance of the request

35

  Refusal of the request

20

 Modality

29

  Direct request

6

  Indirect request

23

 No users requests per year

26

 Policies

26

  Available

13

  Not available

13

 Reason

58

  Personal dissatisfaction for the PMHP

9

  Hope in change of medication

17

  Other users’ opinions

8

  Personal feeling

9

  PMHP specific expertise/interest in the user’s disorder

2

  Previous compulsory admission caused by PMHP

10

  User/PMHP matching (for gender, age or ethnicity)

3

(3) PMHP choice

195

 Management

38

  Acceptance of the request

22

  Refusal of the request

16

 Modality

23

  Direct request

7

  Indirect request

16

 No users’ requests/year

26

 Policies

26

  Available

4

  Not available

22

 Reason

40

  Requested by GP

3

  Other users’ opinions

17

  Personal feeling

5

  PMHP specific expertise/interest in the user’s disorder

6

  Previous therapeutic relationship with the PMHP

1

  User/PMHP matching (for gender, age or ethnicity)

8

 PMHP request to change the allocated user

2

(4) Relevance of the topic

30

  High

6

  Average

13

  Low

9

  None

2

(5) Usefulness of written policies if available

23

 Yes

22

 No

1

(6) Users’ should be involved in written policy making

21

 Yes

19

 No

2