| What worked well | Perceived benefits of implementing TDM | Promoting client autonomy |
| Establishing a safety net |
| Peer support offers hope to clients |
| Reducing readmissions and the cost of healthcare |
| Ensuring consistent presence |
| Roles of peer supporters | Helping clients to build their capacity and develop a routine |
| Attending regular on-ward and community meetings |
| Accompanying clients to appointments |
| Working with clients to develop and to set goals |
| Overall experience of involvement in TDM | Peer support is fulfilling |
| TDM as a different and exciting model |
| Fostering own recovery |
| What did not work so well | Hindrances to the involvement of peer supporters | Lack of understanding and appreciation of peer support roles |
| Issues with matching peer supporter to clients |
| Issues of stigma |
| Concerns about personal safety and vulnerability |
| Fear of thinking about own triggers |
| Clients dropping out of the peer support program |
| Suggestions for improvement | Strategies for effective involvement of peer supporters | Dealing with matching issues |
| Clarifying peer supporters’ roles |
| Improving communication |
| Providing appropriate training |
| Bending information sharing rules |
