Table 1 Data analysis matrix
Descriptors | Major themes | Subthemes |
|---|---|---|
What worked well | Perceived benefits of implementing TDM | Promoting client autonomy |
Establishing a safety net | ||
Peer support offers hope to clients | ||
Reducing readmissions and the cost of healthcare | ||
Ensuring consistent presence | ||
Roles of peer supporters | Helping clients to build their capacity and develop a routine | |
Attending regular on-ward and community meetings | ||
Accompanying clients to appointments | ||
Working with clients to develop and to set goals | ||
Overall experience of involvement in TDM | Peer support is fulfilling | |
TDM as a different and exciting model | ||
Fostering own recovery | ||
What did not work so well | Hindrances to the involvement of peer supporters | Lack of understanding and appreciation of peer support roles |
Issues with matching peer supporter to clients | ||
Issues of stigma | ||
Concerns about personal safety and vulnerability | ||
Fear of thinking about own triggers | ||
Clients dropping out of the peer support program | ||
Suggestions for improvement | Strategies for effective involvement of peer supporters | Dealing with matching issues |
Clarifying peer supporters’ roles | ||
Improving communication | ||
Providing appropriate training | ||
Bending information sharing rules |