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Table 1 Data analysis matrix

From: An ethnographic study of the implementation of a transitional discharge model: peer supporters’ perspectives

DescriptorsMajor themesSubthemes
What worked wellPerceived benefits of implementing TDMPromoting client autonomy
Establishing a safety net
Peer support offers hope to clients
Reducing readmissions and the cost of healthcare
Ensuring consistent presence
Roles of peer supportersHelping clients to build their capacity and develop a routine
Attending regular on-ward and community meetings
Accompanying clients to appointments
Working with clients to develop and to set goals
Overall experience of involvement in TDMPeer support is fulfilling
TDM as a different and exciting model
Fostering own recovery
What did not work so wellHindrances to the involvement of peer supportersLack of understanding and appreciation of peer support roles
Issues with matching peer supporter to clients
Issues of stigma
Concerns about personal safety and vulnerability
Fear of thinking about own triggers
Clients dropping out of the peer support program
Suggestions for improvementStrategies for effective involvement of peer supportersDealing with matching issues
Clarifying peer supporters’ roles
Improving communication
Providing appropriate training
Bending information sharing rules