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Table 3 Summary output for Phase I versus Phase II

From: Using knowledge management tools in the Saudi National Mental Health Survey helpdesk: pre and post study

Summary output for Phase I versus Phase II Phase I Phase II p-value
N Median IQR N Median IQR
Total average case resolution time (hours) 755 25 142 214 12.5 25.5 < 0.0001
Total average time for resolving High priority cases (hours) 235 51 159 87 14 43 < 0.0001
Total average time for resolving medium priority cases (hours) 462 21 125 75 5 23 0.1528
Total average time for resolving low priority cases (hours) 58 45 189 52 4.5 19.5 0.0001
  1. Wilcoxon signed-rank test significant at p < 0.01 level