|Barriers to adherence||Strategies|
|Inability to send reminders: due to wrong address or wrong phone number; no phone number; not giving consent to send reminder letter.||*Reminders through a variety of modes tailored to each patient, for example: contact through community health workers, phone number of relatives or neighbors.|
|Cost: Medicines, Doctor's fee (GP practices), and travel for sessions.||
Addressing financial difficulties, for example providing information about widow pension or senior citizen welfare schemes.|
Reducing costs, by prescribing cheaper ADT brands, providing free medication to patients with financial difficulties, long duration prescriptions.
|Unable to come to the clinic: due to living long distance from clinic; child care responsibilities; unable to get time off work.||
Flexible appointments according to the convenience of the patient.|
Reducing patient waiting time: registering in advance for doctor's appointment to avoid waiting in queue.
|Age: Elderly patients forget appointment and also need company to come to clinic.||
Seeking family support for example, to collect medication after the phone session with the patient.
|Treatment related: "felt better" and thus discontinued treatment; side effects of medicine; no improvement with medication; long duration of treatment; no health care answers for life stressors.||Addressing treatment concerns for example, joint consultation on side effects with the doctor.|
|Lack of engagement of treating doctor and/or clinic staff.||*Regular feedback to doctor and primary care team about program performance.|
|Unavailability of ADT in local pharmacy.||Checking and promoting the availability of ADT in local pharmacy.|