Consumers | Providers | Service leaders and managers | |
---|---|---|---|
Enablers | Facilitates rapport similar to face to face | Type of clinical work (physical assessment vs. extended mental health assessment and psychological therapy) | Adequate infrastructure (computer, internet) and space |
Early success was motivating | Prior experience | ||
Barriers | Unreliable and inconsistent internet connectivity | Inadequate infrastructure (hardware, internet access and speed) | Lack of peripherals |
Clinical information and cues may be lost | Lack of appropriate space (privacy) | Suitable space for privacy | |
Platform hard to navigate | Cumbersome platform | Early negative experiences | |
Distrust of technology | Lack of confidence with technology | Lack of leadership | |
Fear of intrusion into private space | |||
Discomfort with video images of self | |||
Recommendations for future use | Should be available as an option to provide access and choice | Investment in robust, stable, user-friendly platform and infrastructure | Provision of in-person training |
Development of guidelines for use | Identify clinician and consumer champions | ||
Provide/develop strong leadership | Schedule staff rotations into telehealth | ||
Provide mechanism to share knowledge and experience |