Table 1 Implementing psychological safety at the individual, team, and organisation level
From: Enhancing psychological safety in mental health services
Level | Description |
|---|---|
Individual | Feel that it is safe to report near misses or errors, suggestions for improvement; and Feel able to engage in discussions regarding the duties of their job and duties beyond their role for the benefit of patients and service users Feel empowered to discuss possible improvements and conduct controlled experimentation |
Team | Emphasise compassionate and collaborative working Empowered to challenge disruptive or uncivil behaviours Learning and implementing suggestions for improvement and near misses and/or errors Invite innovation and experimentally testing suggestions to promote changes to processes for the future |
Organisation | Executive-level leadership modelling psychological safety with strategic focus and investment Provide opportunities for individuals to engage in support networks and interprofessional working Promote management styles that are collaborative and compassionate Policies and procedures that emphasise fairness Enable and incentivise opportunities for improvement across the organisation |