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Table 2 Ratings of quality aspects of NIMH OPD care in four dimensions

From: Experience and perceived quality of care of patients and their attendants in a specialized mental hospital in Bangladesh

Sl. nr. Quality aspects Minimum score provided Maximum score provided Average Score Standard Deviation Number of dissatisfactory score (≤ 5)
Care dimension: accessibility (N = 40)
 1 Information and directions on service points 2 10 8.2 2.2 6
 2 Availability of OPD staff for consultation tickets 2 10 9.5 1.5 2
 3 Information on fees 1 10 8.8 2.3 5
 4 Waiting time for services 1 10 7.0 2.8 13
 5 Availability of OPD provider for services 2 10 8.5 2.2 5
 6 Availability of advised laboratory tests at NIMH 1 10 5.3 3.7 8 (N = 14)
 7 Availability of prescribed medications at NIMH dispensary 2 10 8.0 2.4 9
 8 Affordability of the costs 6 10 9.3 1.1 0
 9 Existence of informal payments 7 10 9.7 0.9 0
Care dimension: interpersonal communications (N = 40)
 10 Being greeted and asked to take a seat 1 10 8.6 2.4 6
 11 Gentle/sympathetic behaviour 1 10 8.4 2.4 7
 12 Privacy 1 10 7.9 2.7 10
 13 Explanation on current health condition 1 10 7.5 3.2 9
 14 Encouragement to ask questions 1 10 7.5 2.9 10
 15 Response to concerns/questions 1 10 7.4 2.9 11
 16 Sufficient consultation time 1 10 6.4 3.2 17
 17 Gentle behaviour and helpfulness of other OPD staffs 1 10 7.2 3.1 11
Care dimension: condition of the waiting and consultation rooms (N = 40)
 18 Cleanliness 1 10 6.5 2.6 17
 19 Sufficient light and ventilation 3 10 7.8 2.0 6
 20 Comfortability 1 10 6.2 2.8 15
 21 Availability of seating 1 10 5.8 2.6 20
 22 Availability of OPD patients’ toilet 1 10 5.6 3.2 21
 23 Cleanliness and usability of toilet 1 10 4.4 2.9 13 (N = 20)
 24 Availability of water/toilet paper in toilet 1 10 5.9 3.1 9 (N = 20)
 25 Availability of waste bin 1 10 4.4 3.2 28
Care dimension: general quality of OPD care services (N = 40)
 26 Attentive and patient hearing by care provider 1 10 7.7 2.9 9
 27 Further query by care provider 1 10 7.1 3.2 13
 28 Physical examination/observation 1 10 7.2 3.2 12
 29 Explanation about treatment/advice/possible prognosis 1 10 7.0 3.2 14
 30 Information on possible side effects of medication 1 10 5.0 3.5 21
 31 Information on follow up visit 4 10 8.9 1.8 4
 32 Professional competence of care provider 1 10 7.8 2.8 8
 33 Instructions by pharmacist about the intake of medication 1 10 5.6 3.5 20
 34 Overall satisfaction about the quality of OPD care 2 10 7.9 2.0 5
  1. Some respondents did not have experience in the quality aspect 6, 23 and 24; therefore, they did not rate those statements