Table 1 Outcome space of participant conceptions of practice in staff prevention and management of staff-directed aggression and violence
Descriptive categories | Referential aspect | Structural aspect |
|---|---|---|
1. Observation, reporting and expectation of organizational intervention | Safe-guarding the boundaries of services and maintaining staff safety | Focus on organizational responsibility |
2. Application of personalized de-escalating skills and behaviour | Finding practical and applicable solutions without access to a fixed set of methods and strategies | Focus on staff’s idiosyncratic abilities, prerequisites and techniques |
3. Delivery of team-based and standardized services | Seeing the need for systematic problem-solving in the handling and management of risk | Focus on cooperation and support between experienced and skilled colleagues |
4. Provision of perceptive and responsive services | Recognizing service users as sources of valuable information in making sound professional judgements | Focus on communication with service users and abilities for employing informed service-provision by staff |
5. Facilitation of sensitive, involving and reflexive care | Professional practice as attentive of human complexity and valuing interpersonal relations | Focus on service users and staff as persons, and reciprocal connectivity |