Table 2 Ranked satisfaction rates for the items of Larson’s CSQ-8 satisfaction questionnaire and the modified CIC satisfaction questionnaire of respondents in Mekelle public hospitals, psychiatry department, Tigray regional state, Ethiopia, August 2014 (n = 415)
CSQ-8 questionnaire | Satisfied % (very good/good) | Not satisfied % (poor/fair) |
|---|---|---|
How do you rate the quality of service you received | 75.9 | 24.1 |
Did you get the kind of service you wanted | 70.6 | 29.4 |
To what extent of our health services met your needs | 70.8 | 29.2 |
If a friend were in need of similar help, would you recommend our service to him or her? | 72 | 28 |
How satisfied are you with the amount of help you have received? | 70.1 | 29.9 |
Have the services you received helped you to deal more effectively with your problems? | 70.8 | 29.2 |
In an overall, general sense, how satisfied are you with the service you have received? | 72.3 | 27.7 |
If you were to seek help again, would you come back to our hospital? | 70.8 | 29.2 |
CIC-questionnaire | ||
Are you satisfied with confidentiality and discretion? | 74.7 | 25.3 |
Are you satisfied with your relationship with healthcare staff members? | 75.7 | 24.3 |
Are you satisfied with staff members’ availability? | 69.6 | 30.4 |
Are you satisfied with the opening hours of this treatment center? | 72.3 | 27.7 |
Are you satisfied with the length of appointment? | 64 | 36 |
Are you satisfied with frequency of appointment? | 70.6 | 29.4 |
Are you satisfied with the information received about your treatment (medication)? | 75.2 | 24.8 |
Are you satisfied with the time you waited before your first appointment? | 50.2 | 49.6 |
Are you satisfied with the information received about your health status? | 73 | 27 |