Table 3 Client and carer ratings of experience
Dimension and item | Midpoint percentage positive (n), n = 19 | Endpoint percentage positive, (n), n = 15 |
|---|---|---|
Interpersonal communication | ||
Time given by services | 74% (14) | 87% (13) |
How services listened | 90% (17) | 73% (11) |
Involvement in decisions about carea | 83% (15) | 80% (12) |
Finding out about concerns | 90% (17) | 87% (13) |
Your say in what was important | 95% (18) | 93% (14) |
Taking your concerns seriously | 95% (18) | 87% (13) |
Concerned about your feelingsa | 89% (16) | 87% (13) |
Discussing goals or priorities | 100% (19) | 93% (14) |
Working out a recovery plan together with Support Facilitatorb | 90% (17) | 100% (14) |
Continuity and coordination | ||
Knowing recent historyc | 71% (12) | 73% (11) |
Known changes in recovery plan recommended by othersc | 77% (13) | 93% (14) |
Not had to repeat informationa | 89% (16) | 73% (11) |
Not told different things that didn’t make sensea | 89% (16) | 80% (12) |
Services working well togethera | 78% (14) | 87% (13) |
Services knowing who should do what for your carea | 72% (13) | 87% (13) |
Comfort talking about personal problems in services arranged by PIRa | 83% (15) | 80% (12) |
Comprehensiveness of services | ||
Has PIR provided everything you expected | 95% (18) | 93% (14) |
Have you had enough support from services | 84% (16) | 87% (13) |
Impacts of care | ||
Sense of control | 90% (17) | 93% (14) |
Feeling your recovery plan would make a differencec | 88% (15) | 80% (12) |
Confidence in your ability to take care of yourself | 95% (18) | 80% (12) |