Table 3 Knowledge evaluation and storage strategies in DCNs
Target area | Number of DCNs with formalized structures | Global DCN structures (number of notes by internal stakeholders [one count per network]) | Processes/tools (number of notes by internal stakeholders [one count per network]) |
|---|---|---|---|
Internal DCN evaluation (internal stakeholders) | 8/13 | Working groups (7/8) | Performed by: General DCN evaluation in protocolled working groups (5/7) Evaluation of mission statement in quality circles (3/7) Literature-based knowledge evaluation in journal clubs (1/7) |
Feedback surveys (5/8) | Performed by: Network evaluation enquiry (4/5) Delphi census (1/5) | ||
QM-systems (5/8) | Used tools: Quality handbooks (4/5) KTQ (PDCA) (2/5) Balanced Scorecard (1/5) | ||
Extraction of user feedback | 7/13 | IT systems (7/7) | Performed by: Homepage contact forms (6/7) Feedback hotline listed on homepage (1/7) |
Case management (7/7) | Performed by: Protocolled meetings between internal stakeholders and case managers (7/7) Case protocols of DCN users/external stakeholders [e.g., general practitioners] (5/7) | ||
Feedback surveys (5/7) | Used tools: Printed seminar feedback inquiries (5/5) Printed general feedback inquiries (3/5) Telephone inquiries (1/5) | ||
Conferences (4/7) | Performed by: Informative events with external stakeholders (3/4) Feedback forums between DCNs and users (2/4) | ||
External performed evaluation | 4/13 | External research partners (4/4) | Performed by: Universities (3/4) Research institutes (1/4) |
Information storage | 13/13 | Paper-based systems (13/13) | Used tools: File folders—general (13/13) Dementia network libraries for network Stakeholders (2/13) Dementia network libraries for network users (1/13) |
IT-systems (4/13) | Used tools: Internal literature databases (4/4) Internal IT-exchange forums (2/4) |