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Table 3 Knowledge evaluation and storage strategies in DCNs

From: Knowledge evaluation in dementia care networks: a mixed-methods analysis of knowledge evaluation strategies and the success of informing family caregivers about dementia support services

Target area Number of DCNs with formalized structures Global DCN structures (number of notes by internal stakeholders [one count per network]) Processes/tools (number of notes by internal stakeholders [one count per network])
Internal DCN evaluation (internal stakeholders) 8/13 Working groups (7/8) Performed by:
General DCN evaluation in protocolled working
groups (5/7)
Evaluation of mission statement in quality circles (3/7)
Literature-based knowledge evaluation in journal
clubs (1/7)
Feedback surveys (5/8) Performed by:
Network evaluation enquiry (4/5)
Delphi census (1/5)
QM-systems (5/8) Used tools:
Quality handbooks (4/5)
KTQ (PDCA) (2/5)
Balanced Scorecard (1/5)
Extraction of user feedback 7/13 IT systems (7/7) Performed by:
Homepage contact forms (6/7)
Feedback hotline listed on homepage (1/7)
Case management (7/7) Performed by:
Protocolled meetings between internal stakeholders and case managers (7/7)
Case protocols of DCN users/external stakeholders
[e.g., general practitioners] (5/7)
Feedback surveys (5/7) Used tools:
Printed seminar feedback inquiries (5/5)
Printed general feedback inquiries (3/5)
Telephone inquiries (1/5)
Conferences (4/7) Performed by:
Informative events with external stakeholders (3/4)
Feedback forums between DCNs and users (2/4)
External performed evaluation 4/13 External research partners (4/4) Performed by:
Universities (3/4)
Research institutes (1/4)
Information storage 13/13 Paper-based systems (13/13) Used tools:
File folders—general (13/13)
Dementia network libraries for network
Stakeholders (2/13)
Dementia network libraries for network users (1/13)
IT-systems (4/13) Used tools:
Internal literature databases (4/4)
Internal IT-exchange forums (2/4)