Table 7 Individual level achievements (micro level)

Users

The program keeps me occupied

The program channels my energies

I receive personalized attention for dealing with my problems

I learn about myself, my problem, and I find answers that help me to overcome the agony

I felt my self-esteem grow when I began to earn money

One feels useful, from the family to the organization and even for our society

Family caregivers

The program helps unburden family caregivers

One can speak freely and express hidden feelings

We find support in the program

I receive help in emergency moments of crisis

I feel this is my family; I can cry here

I feel accepted and free to be myself

Understanding and insight, for the illness and user, and for going to the streets to defend our rights in public protests

Our empowerment evolves; we grow with time and practice

I discovered I can help others

I discovered a different way to working—in a group. There is no boss looking over my shoulder