Determinants of parents' experiences with outpatient child and adolescent mental health services

Table 1 The scales and their respective single items

Scale	Items
Relationship with health personnel ^a	Were the health personnel thoughtful and considerate towards you?
	Did the health personnel understand your concerns as a parent/guardian?
	Were the health personnel thoughtful and considerate towards your child?
	Were the health personnel polite and respectful towards you?
	Did the health personnel speak to you in a way that was understandable?
	Did the health personnel take your views seriously?
	Did you get enough time for contact and conversation with the health personnel?
	Did the health personnel cooperate well with you?
Information and participation ^a	Were you asked to give your views about the choice of treatment program?
	Did you have an influence in the choice of treatment program?
	Did you receive information on the different types of treatment available to your child?
	Did you receive information on your child's psychological condition?
Outcome ^b	Compared with before treatment started at the outpatient clinic, how is your child's well-being now?
	Compared with before treatment started at the clinic, how does your child function in your family now?
	Compared with before treatment started at the clinic, how does your child function outside of your family now (at school, at nursery, among friends and other social situations)?

Response categories for single items included in the scales:
^a Not at all, To a small extent, To a moderate extent, To a large extent, To a very large extent
^b Much worse, A little worse, Neither better nor worse, A little better, Much better